Terms of Use

Effective Date: March 5, 2026

Welcome to Playlog. These Terms of Use ("Terms") govern your access to and use of the Playlog platform, including our website, SDKs, APIs, dashboards, documentation, and any related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

Playlog is currently operated as an unincorporated project by its founding team ("we," "us," "our"). Playlog is not yet a registered legal entity. We are actively developing and refining the Service, and these Terms reflect the current stage of that journey. As our organizational structure evolves, these Terms may be updated accordingly.

1. Eligibility and Account Registration

To use Playlog, you must be at least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

You are responsible for maintaining the confidentiality of your account credentials, including any API keys issued to you. You agree to notify us promptly of any unauthorized use of your account. We are not liable for any loss arising from unauthorized access to your account where such access was not directly caused by our gross negligence.

2. The Service

Playlog provides a game analytics platform that enables developers to track player behavior, monitor application health, analyze monetization patterns, and gain AI-powered insights. The Service includes, but is not limited to:

• Event ingestion and tracking through our lightweight SDKs (JavaScript, TypeScript, Unity) • Real-time dashboards and analytics visualization • AI-powered funnel analysis, cohort segmentation, revenue forecasting, and error diagnostics • Natural language query interface ("Ask Playlog") • Crash reporting, performance monitoring, and session replay capabilities

The Service is provided on an "as-is" and "as-available" basis. We are continually improving Playlog and may modify, suspend, or discontinue features at any time, with or without notice. We will make reasonable efforts to communicate material changes in advance.

3. Your Data

3.1 Data You Provide

When you integrate our SDKs or use our APIs, the Service collects event data, session information, device metadata, performance metrics, and other telemetry from your applications and your end users' interactions with them ("Your Data"). You retain ownership of Your Data at all times.

3.2 License to Your Data

By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and display Your Data solely for the purposes of (a) providing and maintaining the Service, (b) generating analytics, insights, and reports for your benefit, and (c) improving the Service and our underlying technology, including our AI and machine learning models. This license continues for as long as Your Data is retained on our systems and survives termination of your account only to the extent necessary to fulfill our obligations or as permitted under Section 3.4.

3.3 Aggregated and De-identified Data

We may create aggregated and de-identified datasets derived from Your Data. Because this data cannot reasonably identify you or your end users, it falls outside the scope of personal data and may be used by us for any lawful purpose, including research, benchmarking, product improvement, and the training and enhancement of our AI models. We believe this approach allows us to deliver increasingly accurate and relevant insights to all our users over time.

3.4 Data Retention

We retain Your Data for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymize Your Data within a commercially reasonable timeframe, except where retention is required by law or necessary for legitimate business purposes (such as maintaining aggregated, de-identified datasets as described in Section 3.3).

4. AI-Powered Features

Playlog leverages artificial intelligence to help you make sense of complex player behavior and operational data. Our AI agents — including funnel analysis, error diagnostics, cohort segmentation, revenue intelligence, and natural language querying — are designed to surface insights that would be difficult or time-consuming to discover manually.

To deliver these capabilities, our AI systems process Your Data in real time and in batch. We also use insights derived from how the Service is used — such as patterns in query types, common analytical workflows, and aggregate behavioral signals — to refine and improve our AI models. This means that over time, Playlog gets smarter and delivers better out-of-the-box results for everyone. We do this thoughtfully: individual customer data is never shared with other customers, and model improvements are based on aggregated, de-identified learning rather than any single user's raw data.

AI-generated insights are provided for informational purposes and should not be treated as definitive business advice. You are responsible for validating and acting upon any recommendations produced by the Service.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to reverse-engineer, decompile, or disassemble any part of the Service
• Transmit malicious code, excessive load, or conduct denial-of-service attacks against our infrastructure
• Resell, sublicense, or redistribute the Service without our prior written consent
• Use the Service to collect data from end users in a manner that violates applicable privacy laws without obtaining necessary consents
• Interfere with or circumvent any security or access control mechanisms of the Service
• We reserve the right to suspend or terminate your access if we reasonably believe you have violated these Terms.

6. Intellectual Property

All rights, title, and interest in and to the Service — including its software, algorithms, AI models, user interface, documentation, and trademarks — are and remain our exclusive property (or that of our licensors). Nothing in these Terms grants you any right to our intellectual property beyond the limited right to use the Service as described herein.

Any feedback, suggestions, or ideas you provide to us regarding the Service may be used by us without restriction or obligation to compensate you.

7. Third-Party Services

The Service integrates with and relies upon third-party infrastructure providers, including Amazon Web Services (AWS), Supabase, Upstash, and Render. Your use of the Service may also be subject to the terms and policies of these providers. We are not responsible for the availability, reliability, or practices of any third-party service.

Our SDKs may collect limited device and network metadata using third-party geolocation services.

This data is used solely for analytics purposes and is processed in accordance with our Privacy Policy.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components. We do not guarantee the accuracy, completeness, or reliability of any insights, analytics, or recommendations generated by the Service, including those produced by our AI features.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE PLAYLOG FOUNDING TEAM, ITS INDIVIDUAL MEMBERS, CONTRIBUTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to loss of revenue, loss of data, loss of business opportunity, or loss of goodwill, arising out of or in connection with your use of (or inability to use) the Service, whether based on warranty, contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the amounts you have paid to us in the twelve (12) months preceding the claim, or (b) fifty United States dollars (USD $20.00). This limitation reflects the current pre-incorporation stage of Playlog and the Service being offered at no cost or reduced cost during this period.

You acknowledge and agree that Playlog is not a registered legal entity and that the individuals behind Playlog shall not bear personal liability for any claims, damages, or losses arising from your use of the Service, except to the extent caused by their willful misconduct. This limitation is a fundamental part of the basis of the bargain between you and us.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Playlog founding team and its individual members, contributors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, or (d) any data you collect, process, or store through the Service.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Service shall first be subject to good-faith negotiation between the parties for a period of thirty (30) days. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA), with proceedings conducted in English. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

CLASS ACTION WAIVER: You agree that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Effective Date" at the top of this document. If we make material changes, we will provide notice through the Service or by other reasonable means. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.

13. Miscellaneous

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity (including upon incorporation of Playlog as a legal entity) without your consent.

Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

Contact. For questions about these Terms, please contact us at: team@playlog.ai